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Terms & Conditions

The following information is provided for convenience as part of the service we offer at this website. However, Aitken & Niven Ltd cannot accept any liability for its accuracy or content. Visitors who rely on this information do so at their own risk.

Links disclaimer

Aitken & Niven Ltd is not responsible for the contents or reliability of the linked web sites and does not necessarily endorse the views expressed within them. Listing shall not be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over availability of the linked pages.

Copyright

Material featured on this site is subject to copyright protection unless otherwise indicated. The copyright protected material may be reproduced free of charge in any format or media without requiring specific permission. This is subject to the material being reproduced accurately and not being used in a derogatory manner or in a misleading context. Where the material is being published or issued to others, the source and copyright status must be acknowledged.

The permission to reproduce Aitken & Niven Ltd copyright protected material does not extend to any material on this site, which is identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned.

The Seller

The website www.aitken-niven.com, and its associated domains are the property of Aitken & Niven Ltd of 6 Falcon Road West, Morningside, Edinburgh EH10 4AQ, Tel +44 (0)131 477 3922, Registered in Scotland: Company No: 27195. Directors D.C. Ferguson, R.H. Ferguson, G.M. Ferguson, C.J. Ferguson. Aitken & Niven Ltd VAT Registration Number is GB268333052.

Prices

The prices quoted throughout our online store include standard UK VAT where appropriate. We reserve the right to change our prices at any time. There may be occasions where prices are incorrectly quoted or change at short notice as a result of circumstances beyond our control. If this situation occurs you will be informed of the correct price by telephone or email as soon as possible and should you not wish to proceed, that part of your order will be cancelled.

Value Added Tax

VAT is added at the current UK rate, except where goods are zero rated for tax purposes. All quoted prices on the online shop are inclusive of VAT where applicable.

Delivery

Your goods will be delivered using either Royal Mail or a specialist carrier. Delivery charges are shown when you place an order.

We dispatch goods on the same day if the order is received between 09.00 hrs to 12noon, Monday – Friday, delivery is dependent on your location your choice of delivery and when you have ordered. Delays may be experienced during certain times of the year, Bank Holidays, Festive Seasons, weekends and if this is the case we will contact you as soon as possible via email. Deliveries to remote areas of the country may take longer to deliver than the times specified above. Please click here for full details of our current delivery options.

Payment

RBS WorldPay Logo
We accept payment by Visa, Mastercard, Switch, Delta and American Express by secure server.

When placing an order, the address given must be the same as that registered with your credit card company. To process your order more efficiently, we also request a telephone number in case of a query. Card payments are processed by the online merchant Worldpay from whom you will receive a separate notification of payment via email.

Please place your order online or by telephoning Aitken & Niven on +44 (0) 131 477 3922.

Returns Procedure/ 30 Day Guarantee * as advertised…

Unsuitable or defective items can be returned for exchange to Aitken & Niven (the supplier) providing they are received within 30 days of the original delivery date in a new, unused condition (we understand that you will have to try on goods, where applicable, for size and fit) and accompanied by a completed returns form. We include a returns form in every order we send out. Where a change of mind or decision is made the consumer must pay for the cost of returning goods to Aitken & Niven. If the goods are proven to be faulty then Aitken & Niven will refund your postage costs. The return of mail order goods can be made to any of our stores or by mailing them to the address below. We recommend that returned items are sent using an insured delivery service for your own protection. The address for any returns is – Aitken & Niven Ltd, 6 Falcon Road West, Morningside, Edinburgh EH10 4AQ, United Kingdom. A re-delivery charge (at our standard rates) will apply to all items returned for exchange. Defective/Faulty products will be replaced without a further delivery charge. If you have any questions relating to an exchange or refund please call us on 0131 477 3922 or email info@aitken-niven.co.uk

Cancellation Rights

Please note that you are entitled to cancel your order if you so wish, provided that you exercise your right no longer than 7 working days beginning on the day after you receive the goods.
If you wish to exercise your right to cancel this contract after your order has already been dispatched please follow the procedure set out in our returns procedure above.
If you (the consumer) cancel an order and do not return the goods or take reasonable care of them, we will make every effort to contact you (the consumer) first to arrange a return. If unsuccessful we reserve the right to charge fully for the goods received by you (the consumer).

Record of Transaction

Information regarding you and the transaction you have made will be held by Aitken & Niven Ltd for a reasonable period after the transaction and made available to you, given suitable notice and proof of identity.

Website Images

We make every effort to ensure that images displayed on our website are as accurate as possible but cannot guarantee an exact colour match to the product as displayed on your screen.

Product Specification

All product information and technical specifications contained in www.aitken-niven.co.uk, and its associated sites are for guidance only, no responsibility can be taken for errors or omissions.

Liability

Rugby, Cricket, Hockey and other sporting activities are potentially hazardous. It is the individual’s own responsibility to learn and understand the proper techniques associated with safe participation in these activities and to fully accept and assume all risks, damages, injury or death which may result from such activity.

Visit one of our stores

EDINBURGH

Head Office & Store
6 Falcon Road West
Morningside, Edinburgh
EH10 4AQ
Tel: 0131 477 3922
View on Map


234 Queensferry Road
Blackhall
Edinburgh
EH4 2BP
Tel: 0131 467 8825
View on Map

ABERDEEN

19 Bridge Street
Aberdeen
AB11 6JL
Tel: 01224 405 316
View on Map

PERTH

21-23 High Street
Perth
PH1 5TJ
Tel: 01738 637843
View on Map

Visit our fashion boutique

ANDIAMO

27 Forbes Road, Bruntsfield, Edinburgh.
Tel: 0131 477 1202
View online at: www.andiamo-fashion.com

Opening Hours:
Monday 9.30am to 5.00pm
Tues -Fri 9.30am to 5.30pm
Saturday 10am to 5pm

Morningside Opening Hours: Monday to Saturday 9am to 5.30pm

Blackhall Opening Hours: Monday to Saturday 9am to 5.30pm

Aberdeen Opening Hours: Monday to Saturday 9am to 5.30pm

Perth Opening Hours: Monday to Saturday 9am to 5.30pm

 


© 2017 Aitken & Niven